Dear Water,

　I am sorry but I can not pay for the sample. I am really sorry. If you want me to test if please send it, if you can not do it, it is ok. We will try in the future.

　Best regards,

　Javier Ayllon

　Dear Javier,

　Thanks for your e-mail.

　Can we try this, when you place the order, we will refund you the charges? As I guess nearly every company will request sample charges. We ask for sample charges only to wish the customer to care about our samples and we can seize the suitable chance to do some projects.

　If the model is suitable for your market, we hope we can support you and fix it. When you become our stable customer, we can offer you more free samples.

　By the way, if you think the sample charge is a small amount, are you interested in other models?

　Looking forward to hearing from you.

　Best regards,

　Water

　Notes

　1. 面對客戶的拒絕，不要輕易放棄，要時時保持信心和干勁十足。方法都是人想出來的，適時地做一些努力，抓住每一個可能的機會，總是會有收獲的。即使一時無法合作，但希望還在。因為幾百萬甚至幾千萬的生意是需要時間去磨合才能成功的。

　2. 做進一步努力的時候，更明確地讓客戶知道自己的底線并適當做一些承諾。

　3. 再一次的建議，也是解決問題的方法之一。基于自己的利益之上，要設身處地地位客戶著想。這樣更易于達成合作。