Dear Water,

　Thanks for your e-mail.

　Regarding this model we attached here, we need the price below USD9.5 for our market. Please check.

　Thank you very much.

　Br/Echo

　Reply to the above

　Dear Echo,

　Thanks for your kind reply.

　Regarding the item you mentioned, I have the following questions for you.

　﹡What connectors would you prefer? As our standard connectors including 5 popular brand phones, they are

　Nokia 1pc,

　Sony Ericcson 1pc,

　Motorola 1pc,

　iPod 1pc,

　Samsung 1pc.

　Will you have other request?

　﹡What kind of package would you prefer? Our normal package that by blister + paper card?

　﹡What’s the quantity for your initial order?

　﹡If you have special request, you’d better let us know in advance. We must do the best to meet your demand.

　Can I get your reply before we confirm a best price to you?

　Best regards,

　Water

　Reply to the above

　Dear Echo,

　Glad to talk to you by phone just now. To begin new business with ETA on new items, our management supports me to proceed at the price US$9.5.

　Please check the attachment for our offer. It is the standard one. Surely you could use ETA brand.

　Now the SOLAR charger is quite popular on the market. We believe this item would be popular with its nice design and functions, too.

　Look forward to your kind confirmation soon.

　Best regards,

　Water

　Reply to the above

　Dear Water,

　Thanks for your support.

　Would you please kindly let me know, how many days you can arrange a sample here attached, for our German office? And the information:

　Company: eta GmbH

　Add.: Carl-Zeiss-Stra8 633 Roedermark/Germany

　Tel: +49 6074 6960

　Fedex: 153 260

　Any questions pls contact me freely.

　Thank you.

　Br/Echo

　Reply to the above

　Dear Echo,

　It is OK to send you a sample for test first. I will check the samples availability again. As I was told no samples that since last week. If we have one on hand today, we could send you immediately.

　I will confirm you when we send out. But normally we need 5 days to send out a new sample.

　By the way, could you let me know the contact person? Can I send to Mirko directly?

　Looking forward to hearing from you soon.

　Best regards,

　Water

　Reply to the above

　Dear Water,

　Sorry that I forget to tell you, please send it to Marcel Schuler. And if the sample is ready to send out please kindly let us know.

　Thank you.

　Br/Echo

　Reply to the above

　Dear Echo,

　How are you doing? As per the phone call yesterday, I would like to tell that we have to wait for the package till tomorrow.

　So we will send the sample to your German office on next Monday. I will let you know the tracking number then.

　Sorry to keep you waiting so long.

　Have a nice weekend.

　Best regards,

　Water

　Reply to the above

　Dear Water,

　Thanks if there is tracking No. available, please kindly let me know.

　Br/Echo

　Reply to the above

　Dear Echo,

　How are you doing? Please kindly check the parcel with Fedex by the tracking number 8587 8065 08.

　Here I would like to enclose the latest SPEC and photos for you reference. Hope it could help you to understand more about our products.

　If you need more information from me, please kindly let me know.

　Sorry to keep you waiting a long time Again.

　Best regards,

　Water

　Reply to the above

　Dear Water,

　Thanks for your support

　Br/Echo

　Notes

　1. 在確認(rèn)報價之前，第一：必須向客戶了解清楚他的實際需求，因為國外客戶的想法和國內(nèi)的想法有些不同，國外客戶比較習(xí)慣一次性知道一整套產(chǎn)品的價格，而不習(xí)慣知道某部分是什么價格，另一部分是什么價格。否則會給客戶造成困擾。第二：如果根據(jù)標(biāo)準(zhǔn)報價，價格要清晰體現(xiàn)所包括的主體和附件分別是什么，是怎樣的。

　2. 寄送樣品期間，有可能會出現(xiàn)一些意想不到的狀況，比如延期，因為必須提前讓客戶知道情況。但更重要的是讓客戶知道解決問題的方法和結(jié)果。同時，要向客戶傳遞產(chǎn)品的特點和優(yōu)點，以利于客戶更深入的了解產(chǎn)品。這是客戶服務(wù)里重要的一點。不斷向客戶提供有用的信息，有利于客戶對產(chǎn)品的進(jìn)一步認(rèn)識，為合作做鋪墊。