Unit 1 Basic Knowledge of Business Letter Writing
商務書信寫作的基礎知識
Ⅰ.Form and Structure of Business Letters
商務書信的書寫格式及構成
1.Form
格式
2.Structure
構成
3.Addressing Envelopes
信封的寫法
Ⅱ.Writing Principles of Business Letter
寫信的原則
Exercises
練習
Unit 2 Establishing Business Relations＆Inquiring Credit Reference
建立貿易關系及信用調查
Unit 3 Enquiries and Replies
詢價及回復
Unit 4 Quotations-Sales Letters，Firm OffersCounter Offers
報價、推銷信、報盤及還盤
Unit 5 Orders，Acceptances and Rejections
訂單、接受和回絕
Unit 6 Sales Confirmation and Purchase Contract
售貨確認書及購貨合同
Unit 7 Payment
支付
Unit 8 Transport and Insurance
裝運及保險
Unit 9 Complaint，Claim and Settlement
申訴、索賠和理賠
Unit 10 Fax＆E-mail
傳真及電子郵件
Unit 11 Case Study
案例
Unit 12 Letter of Intent，Agreements and Contracts
意向書、協議和合同
Unit 13 Invitation for Bids-Bid-Notice of AwardAdvertisments
招標通知、投標書、中標書及廣告
Unit 14 Social Contact Correspondences
社交常用信函
附錄：商務英語常用縮略語