Preface
Chapter 1 溝通方式Media Selection
1商務溝通概述Business Communication
2信息流Information Flow
3溝通的目的Communication Objectives
4溝通的障礙Barriers to Communication
5口頭與書面Spoken and Written Channels
6媒體的選擇Media Selection
7有效的溝通Effective Communication
Chapter 2 自我定位Coordinating Yourself
1溝通過程The Communication Process
2目標讀者Coordinating Your Audience
3自我定位Coordinating Yourself
4國際信函Writing International Letters
5善意提醒An Ethical Issue
Chapter 3 基本構成Standard Parts
1信頭Letter Head
2日期Date Line
3信內地址Inside Address
4稱呼Salutations
5正文The Body of fl Letter
6結尾敬語Complimentary Close
7簽名Writer's Signature，Name and Title
Chapter 4 任選部分Optional Parts
1參考編號Reference Numbers
2經辦人Attention Line
3事由Subject Line
4附件Enclosures
5抄送Distribution Notation
6附言Postscript
7內部代號The Typist's Initial(S)
Chapter 5 商務信函的格式Formatting Letters
1概述An Overview
2齊頭式Block Style
3齊頭變體式Block Style with Modified Paragraphs
4部分齊頭式Block Style with Indented Parts
5簡易式Simplified Style
6備忘錄式Memo Style
Chapter 6 數詞的寫法Amounts and Numbers
1數詞的寫法Word Style or Numeral Style
2只能使用阿拉伯數詞Only Numerals
3只能使用文字數詞Only in Words
4注意事項Important Cautions
Chapter 7 準確和正確Correctness
1術語準確Accuracy with Industrial Terms
2信息準確Information Accuracy
3語義正確Correct Messages
4用詞準確Correct Diction
5語法正確Correct Grammar
6拼寫正確Spelling Notes
7標點正確Right Punctuations
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