前言
Chapter One Office
Unit One Human Resoumes人力資源
A.Recommendation Letter推薦信
B.Background Sketch自我介紹
C.Hiring聘用
I.Employment Offer Letter聘用函
II.Rejection Letter未錄取通知
D.Payroll薪資
Unit Two Administration辦公室管理
A.Reallocation of Tasks重新分配工作
B.Office Policies辦公室規定
Unit Three Liaison/Communication聯絡
A.Advance Notice Before Taking Leave休假通知
B.OurGo-ToGuy聯系渠道
C.Operating Procedures運作模式
D.Miscellaneous Works報告雜事
Unit Four Financial Matters財務
A.Budgetary Control預算控制
B.Request for a Fund Transfer要求匯款
C.Expenditure Breakdown支出明細

Chapter Two Agents/Agencies
Unit One Business Pian運營計劃書
Unit Two Operations實際運作
A.Operation Plan運營計劃
B.Business Opportunities合作機會
C.Agency Contracts代理合同
Unit Three Company Profile公司簡介
Unit Four Networking擴展商機

Chapter Three Standard Kinds of Letters
Unit One CongratulationS祝賀
A.Engagement訂婚
B.Newborn Baby喜獲麟兒
C.Anniversary周年紀念
D.Sales Growth業績增長
E.New Year新年
Unit Two Appreciation感謝
A.Hospitality殷勤招待
B.Receiving Gifts接受禮物
C.Hard Work辛勤工作
Uhit Three Complaints抱怨
A.Communication Failure溝通不良
B.Mishandling of Faxes未妥善處理傳真
C.Unprofessional Behavior不專業的行徑
D.Policy Issues政策問題
Unit Four Apologizing道歉
A.Late Response延誤回信
B.Shipment Confusion出貨混亂
C.Misplaced Shipment貨物遺失
Uhit Five Welcome Aboard迎新
A.Introducing a New Employee介紹新成員
B.Orienting New Staff使新員工適應環境
C.Extending a Welcome歡迎新人
Unit Six Farewells道別
A.SigningOff離職
B.Thanking Coworkers感謝同事
C.Wishing Someone Well獻上祝福
D.Farewell Memo道別短箋
Unit Seven Condolences吊唁
A.To a Grieving Client向客戶致哀
B.To ia Deceased Worker's Family向已故的同事家屬致哀
C.Drafting a Condolence Letter草擬哀悼信
Unit Eight Expressing Concern表達慰問
A.Earthquake地震
B.Surgery手術
C.Car Accident車禍

Chapter Four Sourcing/Quotations
Unit One Vendor SoumingSurvey尋找及拜訪供貨商
A.Vendor Survey Report供貨商視察報告
B.Looking for Suppliers尋找供貨商
Unit Two Component/Assembly Souming采購零組件
A.Material Procurement原料采購
B.PCB Sourcing采購印刷電路板
C.Die-Cast Part Sourcing采購壓鑄零件
Unit Three Quote Inquiries詢價
A.Initial Business Talks初步商業會談
B.Request for a Quotation要求報價
C.Request for Inspection Services要求檢驗服務
Unit Four Information fof Quoting報價所需信息
A.Request for Information索取信息
B.Product Requirements產品要求
Unit Five Quote Formalization正式報價
A.Product Quote產品報價
B.Service Quote服務報價
C.Revised Quore修正報價
Unit Six Quote-Follow-up報價后續追蹤
A.KeepinginTouch保持聯系
B.Renegotiation再次協商

Chapter Five Production/Manufacturing
Uhit One Product Evaluation產品評估
Unit Two Product Development產品開發
A.Project Update項目最新進展
B.Product Development Status產品開發現狀
UnitThree Orders訂單
A.Confirming Order Details確認訂單細節
B.Placing an Order下訂單
Unit Four Packaging包裝
A.Artwork Review檢查包裝設計圖
B.Printing Requirements印刷要求
C.Packaging Material包裝材料
Unit Five Samples樣品
A.Limit Samples限度樣品
B.Sample Requests樣品需求
C.sample Inspection樣品檢驗
D.Sample Shipment樣品出貨

Chapter Six Quality
Unit One Inspection Scheduling安排檢驗時間
A.Scheduling Inspections with Suppliers和供貨商敲定檢驗時間
B.Scheduling Inspections with Customers和客戶敲定檢驗時間
Unit Two AQLFault List可接收質量標準及質量瑕疵清單
A.Definition of AQL可接收質量標準的定義
B.Fault List質量瑕疵清單
Unit Three Fault List Sample質量瑕疵清單實例
Unit Four Incoming Quality Control進料（貨）品管
A.Inspection Plan檢驗計劃
B.Course of Action行動方案
Unit Five Outgoing Inspection出貨檢驗
A.Lot Inspection Problems批次檢驗問題
B.Reinspection復檢
C.Outgoing Inspection Procedure出貨檢驗程序
Unit Six Defective Returns不良品退貨
A.Defective Return Policy退貨機制
B.Defective Return Audit不良品退貨核查
C.Return of Defective Products不良品退貨

Chapter Seven Travel/Meetings
Unit One Business Travel Plan/Itinerary出差計劃/行程安排
A.Meeting Up with Clients與客戶會面
B.Changing Plans變更計劃
C.Making an Itinerary規劃行程
D.Booking Tickets and Hotels預訂機票和酒店
Unit Two FactoryVisit參觀工廠
A.Welcoming Customers歡迎客戶
B.Confidential Information機密
C.Still Below Standard仍未達標
Unit Three Visa Application/Renewal簽證申請/更新
A.Renewing a Visa更新簽證
B.Applying for a Visa申請簽證
C.Visa Complications簽證問題
Unit Four Meeting Minutes會議記錄
C
hapter Eight Protecting the Company's Interests
Unit One Confidentiality/Nondisclosure Agreements保密協議
Unit Two Employment Contracts聘用合同