18.改善服務

　Thank you for your letter of 26 January. I apologize for the delivery problems you had with us last month. I have had a meeting with our production and shipping managers to work out a better system for handling your account .We know we made a mistake on your last order . Although we replaced it for you. we want to make sure it does not happen again. We have devised the enclosed checklist to use for each of your future order. It includes your firm's particular specifications, packing requirements and marking instructions. I believe can service your company better and help you operations run more smoothly with this safeguard. Please contact us if there are any additional points you would like us to include.

　感謝1月26日來信。對上月貴公司更換所需貨品，唯恐類似事件再發生，本公司生產、運輸和出口部經理已商議制訂更有效方法處理貴公司事務，并為此特別設計清單。 隨信奉上該清單，供貴公司今后訂貨之用。當中包括特殊規格、包裝要求和樗說明等欄目，相信此舉有助本公司提供更佳服務，促進雙方合作。如欲增設任何欄目于該清單上，懇求惠示。