Enquiry from customer

　Samples 3

　Dear Sirs,

　I am the purchase manager of Sound Master Company in South Africa. We are planning to import mattress. The quantity may be around 200 sets at the first time. And our boss Mike and I will visit China next month. We would like to talk to you in your factory. In order to get the visa from Chinese Embassy, can you send an invitation letter to us?

　We are looking forward to hearing from you soon.

　Best regards,

　Anson

　Reply to the above

　Dear Anson,

　Thank you very much for your kind enquiry to us. My name is John. From now on, I will follow up your orders and offer best sales service with my professional experience.

　Because we don’t have your ideas about target item, I would like to offer you some fast sale items in South Africa for your easy reference first. The details are as attached. We are also inviting you to visit our website at www.shvfurniture.com to know more details about us.

　Regarding the invitation letter, we would like to share some information with you. Normally we have to submit application form and relative necessary information to our government for approval first. As we didn’t start cooperation before, the application period may be longer. In order not to affect your schedule, I would like to advise that if you have other business partners here, you’d better ask them to help you. So you may get the visa within one week. Please take our suggestion as reference. Surely we are pleased to apply for you if you need our help. But please send us the details about the people who will come.

　To catch the visit schedule and run the business soon, shall we exchange some important ideas first? We may conclude some agreements before you visit in China.

　We welcome your coming and visiting. And looking forward to our cooperation soon.

　Best regards,

　John

　Notes

　1. 有些國家的客戶如果要到中國來訪，申請簽證時，需要工廠提供邀請函。邀請函的申請需要相關政府部門提供詳細的資料，比如到訪人的個人資料，雙方之間生意往來的資料，包括發票，報關單以及工廠的營業執照等重要文件。申請的程序比較復雜，申請的世界也比較漫長，需要一個月左右。

　2. 類似的詢盤，回復藥抓住重點詞語，比如“import mattress, visit China, invitation letter” 突出分析客戶的需求，以加快合作為目的，有針對性地回復和建議。