Dear Water,

　Thanks so much for your e-mail. And sorry for the late reply.

　Pls see my comment here below.

　Please be noted that I’d like to have mini DivX 558A. But please accept one container 20FT!

　Sure I’ll keep you posted in time about the license.

　Taina

　(MSN對話如下)

　T: Hi, water, I just received your e-mail.

　W: ok

　T: What do you think for usd22.5? please let me close this order.

　W: We have calculated tightly, the best we could do is usd22.8, as you require full functions as normal price size dvd player.

　T: It’s a bit high. To be honest, I’ve received an offer for 21.5, but I really like to buy it from your company, because I have tested the sample DAV1616, and it’s really good. So I trust your company.

　W: Thanks for the appreciation of our goods.

　T: And I don’t like to risk to buy from another company.

　W: But for this price, I may not help now. as I already gave you the best.

　T: I am sorry for that. I think I am effort to buy from another company.

　W: The factory also in mainland China?

　T: Believe me in Italy the competition on DivX is so hard, the price is so low on DVD. And with your price I risk to be out of market price. Please think about it. As we place order 6/7 containers a year. And I’d like to have just one supplier for home theater and DVD. And I’ll be very pleased to buy these items from you.

　W: Also trust me please, we also export some models to Italy. For mini size 558A, at that price for full functions is really out of our control. Just now I consulted my boss and explained to him how large you are, but sorry, the current price and the best we could do is USD22.8

　Notes

　和客戶MSN的直接對話。溝通的方式和方法有很多，都要靈活運用。處在電子商務發達的今天，郵件往來時一種主要的溝通方式。更多的，更直接的即時溝通方式也在不斷地應用。比如MSN，SKYPE,還要雅虎通，以及B2B網站提供的即時溝通工具。這些溝通方式都需要加以利用。

　即時溝通工具可以提供便利的溝通，運用恰當就是最好的。但是用來談價格，很容易會陷入兩難的境地。當困境出現時，要主動化解。比如回復郵件說，會以郵件的形式最后確認價格。