T: yes.

　T: as divx pls accept usd22.5, and close this deal immediately.

　W: pls see my e-mail. And let us proceed as it.

　T: ok, I saw it, is it ok 1*40GP, but pls accept USD22.5 as agreed for the previous deal.

　Pls meet me and close everything.

　W: I must clarify that 558A is mini size not normal size.

　T: I know.

　W: so the price far out of control.

　T: normal size is expensive than mini size one.

　W: then the price is different, and now we quote you best best price and MOQ.

　T: come on, water, you are a very great company. If you want you can meet my interest.

　W: thanks for your appreciation. But now for the quantity, I may not do.

　T: you know DivX in Italy are very cheap.

　W: also you know I have allowed you the cheapest price now.

　T: help me to be competitive.

　W: Tania, we have many workers to make products for you. As a factory, we could not lose cost to do business, I think you could understand.

　T: I understand your position

　W: so come on.

　T: but…pls understand my position, I don’t want to go out from DivX market for the high price.

　W: yes, so we gave you the best price. We have done much for you. Pls do your part also. Some cents are really important for a factory.

　T: for mini size?

　W: I strove many times for competitive prices; the manager really went crazy…

　T: but I changed the items and pls meet me on the price for this new item.

　W: ya…I gave the good price already.

　T: you have grant us no discount on it.

　W: oh… you know at first usd22.8/unit, but finally we confirmed you usd22.5 for the previous order.

　T: only 0.03you took off.

　W: I think it is o.3.

　T: yes, sorry, Water, it’s very hard to negotiate with you. Tell me what I have to do make you softer.

　W: I have done much for you. I also wish to do more. But we will bankrupt. How you wish us to be like that?

　T: at this point I really don’t know. I have to talk to my boss. I think he cannot accept this price. It’s really too high for us. I am sorry for that.

　T: hi water, I am sorry my boss says that it is too high we cannot accept. Could you decrease the price up to usd22.8?

　W: sorry my boss could not accept the price you gave.

　T: don’t even 22.8

　W: I think we have given the best price. Pls study again. I also think you must compare with other suppliers.

　T: I did it.

　W: yes, we are waiting for your exciting news.

　T: my exciting news is that I’d appreciate very much your divx at the price of usd22.8. I pay you today if you could give me this price.

　W: I wish to give you, but my boss will kill me.

　T: I think you could persuade him if you want.

　W: please kindly send me by e-mail. I will reply you officially.

　Notes

　MSN作為一種即時的，更為直接的溝通方式，語言運用可以更輕松幽默。但是切忌混亂，要清晰自己的方向，注重引導客戶，向客戶提出互利的合作方法。