(一) 　A: Stone Corp. Hi, Mary speaking. 隱四通公司, 您好，我是Mary。

　B: Hello, I’d like to speak to Mr. Hunter, please. 你好，我想找Hunter先生。

　A: May I ask who is calling, please? 請問您是哪位?

　B: My name is Herbert Wood of IBM Computer Company. 我是IBM電腦公司的Herbert Wood.

　A: Thank you, Mr. Wood. One moment, please… (into PBX) Mr. Hunter, Mr. Wood of IBM Computer Company is on the line. 謝謝，Wood先生，請稍等。(打內線電話)Hunter先生，IBM電腦公司的Wood先生找您。報關員

　C: Can you find out what he wants? 你可以問他有什么事嗎?

　A: Yes, Mr. Hunter. (to caller) I’m sorry to have kept you waiting, Mr. Wood. Mr. Hunter is rather busy right now and would like to know what you wish to speak to him about.

　好的，Hunter先生。(對來電者說)對不起Wood先生，讓您久等了。Hunter先生現在非常忙，他想知道你有什么事對他說。

　B: Yes, I want to buy some computer software and talk about developing some other software. I don’t know whether he is interested in that or not? 是的，我想買一些計算機軟件，另外再談一談開發一些其它的軟件。我不知道他是否有興趣。

　A: I see. Thank you very much, Mr. Wood. Would you wait a moment, please? (to PBX) Mr Hunter, Mr. Wood wants to buy some computer software.

　我明白了，非常感謝，Wood先生。請你等一下好嗎?(打內線電話)Hunter先生，Wood先生想買一些計算機軟件。

　C: I see. Put him on line two. 好的，請轉到2號線。

　A: Yes, Mr. Hunter. (To caller) Mr. Wood, I’m very sorry to have kept you waiting. I’ll put you through to Mr. Hunter.

　好的，Hunter先生。(對來電者)Wood先生，不好意思讓你久等了，我把你的電話接給Hunter先生。

　A: Good afternoon, Sales Department. May I help you? 下午好，銷售部，我能幫你什么忙嗎?

　B: Could I speak to Mr. Bush, please? 可以和Bush先生說話嗎?

　A: I’ll see if he is available. Who shall I say is calling, please? 我要看一看他是否在。請問我得告訴他誰打來的?

　B: John Smith.

　A: Hold the line, please. Mr. Bush is in a meeting with the Managing Director at the moment, I’m afraid. Can I help you?

　請別掛機，Bush先生正在和總經理開會，我可以幫你忙嗎?

　B: Well, I want to discuss with him the new contract we signed last week. 好的，我想跟他討論一下我們上星期簽訂的合同。

　A: I don’t think the meeting will go on much longer. Shall I ask him to call you when he is free? 我想會議不會開得太久，我讓他有空給你打電話，好嗎?

　B: Yes, that would be easiest. 是的，那樣最好了。

　A: Could I have your name again, please? 請再一次告訴我你的姓名，好嗎?

　B: Yes. It’s John Smith.好的，我叫John Smith。

　(二)

　A: And the number? 電話號碼呢?

　B: 021-64358796

　A: OK. You’ll be hearing from Mr. Bush later in the morning then, Mr. Smith.

　好的，Smith先生，早上晚些時候，你會收到Bush先生的電話。

　B: Thank you for your help. Good-bye. 謝謝你的幫助，再見。

　A: You are welcome. Good-bye. 別客氣，再見。

　A: Madison Industries. This is Cathy Winer speaking. Can I help you? Madison工業，我是Cathy Winer, 我能幫您嗎?

　B: Good afternoon. Could you connect this call with Mr. Black, please? 下午好，麻煩你接到Black先生，好嗎?

　A: May I know who’s calling? 請問您是哪位?

　B: This is Mary Fox of A.B.C. Computer Co…I’m calling on behalf of Mr. Tom Backer, the general manager of our company. 這里是A.B.C電腦公司的Mary Fox. 我是替我們公司總經理Tom Backer先生打電話。

　A: I am sorry, Ms. Fox. Mr. Black is now in a meeting. May I have your number and ask him to call back later?

　對不起，Fox小姐。Black先生正在開會，請告訴我你的電話號碼，我會讓他給你打電話的，好嗎?

　B: I’m afraid Mr. Baker would like to speak to Mr. Black right now. He has got an urgent matter to discuss with Mr. Black without delay.

　我想Baker先生想現在和Black先生說話，他有緊急事情與Black先生商量，不能拖延。

　A: OK. Then, would you please hold the line? (one minute later) 好的，請你別掛機。(一分鐘后)

　Ms. Fox, the line is through. Mr. Black is ready to answer the call. Go ahead. Fox小姐，電話接通了，Black先生可以和你通話了，請吧。

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