Chapter 1 準確和正確Correctness1

1　術語準確Accuracy with Industrial Terms2

2　信息準確Information Accuracy5

3　語意正確Correct Messages7

4　拼寫正確Spelling Notes12

5　綜合應用Integrated Application14

Chapter 2 數詞的寫法Amounts and Numbers19

1　數詞的寫法Word Style or Numeral Style20

2　只能使用阿拉伯數詞Numerical Digits Only23

3　只能使用文字數詞Words Only26

4　注意事項Important Cautions28

5　綜合應用Integrated Application31

Chapter 3 詞法正確Correct Diction33

1　名詞Nouns34

2　冠詞Definite Indefinite Articles36

3　動詞Verbs Verbal Phrases37

4　介詞和連詞Prepositions Conjunctions41

5　綜合應用Integrated Application42

Chapter 4 語法正確Correct Grammar47

1　常見問題Common Problems by Chinese Writers48

2　平行結構Parallel Structure50

3　修飾語錯位Dangling Modifiers54

4　不間斷句子Run-on Sentences56

5　短語句Fragment Sentences59

Chapter 5 漢化英語Chinglish63

1　類型Types of Chinglish64

2　惡性中式英語Malignant Chinglish64

3　動詞連用Too Many Verbs67

4　良性中式英語Benign Chinglish69

5　綜合應用Integrated Applications72

Chapter 6 具體化Concreteness81

1　概述An Overview81

2　信息完整全面Complete with the Six Wu2019s83

3　細節完整具體Concreteness in Action84

4　使用具體詞匯Using Concrete Words91

5　相關問題Important Cautions93

Chapter 7 體諒對方Considerateness97

1　對方為重You Attitude98

2　肯定與否定Positive vs. Negative104

3　角度恰當Appropriate Perspectives106

4　人情味Personal vs. Impersonal110

5　尊重文化差異Cultural Awareness110

Chapter 8 清楚易懂Clarity113

1　語意清楚Clear Messages114

2　語句連貫Unity and Coherence118

3　邏輯布局Logical Flow121

4　語義重心Semantic Focus124

5　信息格式化Information Formatting126

Chapter 9 簡明扼要Conciseness131

1　無關信息Relevant Facts Only132

2　冗詞和羅嗦Reducing Redundancies135

3　使用簡單詞Use Simple Words140

4　多用動詞Using Action Verbs141

5　精簡句子結構Streamlining Structure142

Chapter 10 恭敬禮貌Courtesy149

1　及時答復Timely Response150

2　最好不說Better Not to Say It151

3　政治問題Politically Correct154

4　禮貌友好Friendly Expressions157

5　詞語褒貶Complimentary vs. Derogatory162

Chapter 11 與時俱進Currency167

1　名正言順Updating Names168

2　語言陳腐Clichés to Avoid168

3　物盡其用Working Clichés Welcome173

4　與時俱進Modern Remodeling175

5　多樣化表達Expressions Diversified179

Chapter 12 一般詢函Routine Requests183

1　定義與種類Nature Types of Requests183

2　撰寫步驟Writing a Request185

3　一般詢問例信Exemplary Routine Requests189

Chapter 13 應求與自發詢函Special Requests201

1　文本特征Important Features202

2　應求詢問Solicited Requests203

3　自發詢問Unsolicited Requests206

4　語言問題Language Issues210

Chapter 14 肯定回復Positive Replies219

1　回復的性質Natures of Responses220

2　回復策略Approaches in Responses221

3　肯定性回復Positive Responses222

4　肯定性回復例信Exemplary Positive Replies224

5　詳解一例A Mini Case227

Chapter 15 否定回復Negative Replies237

1　直接否定Deductive Approach in Simple Negatives238

2　間接否定Inductive Approach in Negative Replies240

3　撰寫步驟Writing a Negative Message242

4　否定性回復例信Negative Replies in the Inductive Approach246

Chapter 16 詢價、報價與還價Enquiries, Offers and Counteroffers255

1　詢價概述Enquiries with Examples256

2　報價概述Offers with Examples258

3　還價概述Counteroffers with Examples261

Chapter 17 訂單與確認Orders and Replies271

1　格式化訂單Form Order Letters272

2　訂購函Standard Orders Letters274

3　訂貨確認函Replies to Orders278

Chapter 18 索賠與回復Claims and Replies289

1　概述An Overview290

2　投訴函Complaints290

3　索賠函Claims293

4　回復例信Replies to Complaints and Claims296