Unit One Job Requirements and the Forms of Business Letters
Job Requirements
The Forms of Business Letters
Summary
Exercises
Unit Two Establish Business Relations
Introduction
Business Letters
Pattern A of Business Letters
Relevant Terms
Useful Phrases
Summary
Exercises
Unit Three Credit Inquiry
Introduction
Business Letters
Pattern B of Business Letters
Relevant Terms
Useful Phrases
Summary
Exercises
Unit Four Enquiries and Replies
Introduction
Business Letters
Pattern C of Business Letters
Relevant Terms
Useful Phrases
Summary
Exercises
Unit Five Quotations and Pro forma Invoices
Introduction
Business Letters
Pattern D of Business Letters
Relevant Terms
Useful Phrases
Summary
Exercises
Unit Six Offers, Counter-offers and Re-counter Offers
Introduction
Business Letters
Pattern E of Business Letters
Relevant Terms
Useful Phrases
Summary
Exercises
Unit Seven Orders and Their Fulfillment
Introduction
Business Letters
Pattern F of Business Letters
Relevant Terms
Useful Phrases
Summary
Exercises
Unit Eight Sales Confirmations
Introduction
Business Letters
Pattern G of Business Letters
Relevant Terms
Useful Phrases
Summary
Exercises
Unit Nine Terms of Payment
Introduction
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Unit Ten Packing
Unit Eleven Insurance
Unit Twelve Shipping Instructions and Shipping Advice
Unit Thirteen Trade Disputes and Settlement
Unit Fourteen Sales Promotion
Unit Fifteen Expos
Appendix Ⅰ 網絡教育《外貿函電》教學周歷
Appendix Ⅱ 網絡教育《外貿函電》（本）課程教學大綱
Appendix Ⅲ 網絡教育《外貿函電》（本）課程考試大綱
Appendix Ⅳ Commercial Acronyms and Abbreviations
Appendix Ⅴ Key to Exercises