Chapter 1準(zhǔn)確和正確Correctness
1 術(shù)語(yǔ)準(zhǔn)確Accuracy with Industrial Terms
2信息準(zhǔn)確Information Accuracy
3語(yǔ)意正確Correct Messages
4拼寫正確Spelling Notes
5綜合應(yīng)用Integrated Application
Chapter 2數(shù)詞的寫法Amounts and Numbers
1數(shù)詞的寫法Word Style or Numeral Style
2只能使用阿拉伯?dāng)?shù)詞Numerical Digits Only
3只能使用文字?jǐn)?shù)詞Words Only
4注意事項(xiàng)Important Cautions
5綜合應(yīng)用Integrated Application
Chapter 3詞法正確Correct Diction
1 名詞Nouns
2 冠詞DefiIliteIndefinite Articles
3 動(dòng)詞VerbsVerbal Phrases
4介詞和連詞PrepositionsConjunctions
5綜合應(yīng)用Integrated Application
Chapter 4語(yǔ)法正確Correct Grammar
1 常見(jiàn)問(wèn)題Common Problems by Chinese Writers
2 平行結(jié)構(gòu)Parallel Structure
3修飾語(yǔ)錯(cuò)位Dangling Modifiers
4不間斷句子Runu2014on Sentences
5 短語(yǔ)句Fragment Sentences
Chapter 5漢化英語(yǔ)Chinglish
1 類型Types of Chinglish
2惡性中式英語(yǔ)Malignant Chinglish
3 動(dòng)詞連用Too Many Verbs
4 良性中式英語(yǔ)Benign Chinglish
5綜合應(yīng)用Integrated Applications
Chapter 6具體化Concreteness
1 概述An Overview
2信息完整全面Complete with the Six W's
3細(xì)節(jié)完整具體Concreteness in Action
4使用具體詞匯Using Concrete Words
5相關(guān)問(wèn)題Important Cautions
Chapter 7體諒對(duì)方Considerateness
1對(duì)方為重You Attitude
2肯定與否定Positive vs.Negative
3角度恰當(dāng)Appropriate Perspectives
4人情味Personal vs.Impersonal
5尊重文化差異Cultural Awareness
Chapter 8清楚易懂Clarity
1語(yǔ)意清楚Clear Messages
2語(yǔ)句連貫Unity and Coherence
3邏輯布局Logical Flow
4語(yǔ)義重心Semantic Focus
5 信息格式化Information Formatting
Chapter 9簡(jiǎn)明扼要Conciseness
1 無(wú)關(guān)信息Relevant Facts Only
2冗詞和羅嗦Reducing Redundancies
3使用簡(jiǎn)單詞Use Simple Words
4多用動(dòng)詞Using Action Verbs
5精簡(jiǎn)句子結(jié)構(gòu)Streamlining Structure
Chapter 10恭敬禮貌Courtesy
1 及時(shí)答復(fù)Timely Response
2最好不說(shuō)Better Not to Say It
3政治問(wèn)題Politically Correct
4禮貌友好Friendly Expressions
5 詞語(yǔ)褒貶Complimentary vs.Derogatory
Chapter 11與時(shí)俱進(jìn)Currency
1 名正言順Updating Names
2語(yǔ)言陳腐Clichés to Avoid
3物盡其用Working Clichés Welcome
4與時(shí)俱進(jìn)Modern Remodeling
5多樣化表達(dá)Expressions Diversified
Chapter 12一般詢函Routine Requests
1定義與種類Nature Types of Requests
2撰寫步驟Writing a Request
3一般詢問(wèn)例信Exemplary Routine Requests
Chapter 13應(yīng)求與自發(fā)詢函Special Requests
1 文本特征Important Features
2應(yīng)求詢問(wèn)Solicited Requests
3 自發(fā)詢問(wèn)Unsolicited Requests
4語(yǔ)言問(wèn)題Language Issues
Chapter 14肯定回復(fù)Positive Replies
1回復(fù)的性質(zhì)Natures ofResponses
2回復(fù)策略Approaches in Responses
3肯定性回復(fù)Positive Responses
4肯定性回復(fù)例信Exemplary Positive Replies
5詳解一例A Mini Case
Chapter 15否定回復(fù)Negative Replies
1直接否定Deductive Approach in Simple Negatives
2間接否定Inductive Approach in Negative Replies
3撰寫步驟Writing a Negative Message
4否定性回復(fù)例信Negative Replies in the Inductive Approach
Chapter 16詢價(jià)、報(bào)價(jià)與還價(jià)Enquiries，Offers and Counteroffers
1 詢價(jià)概述Enquiries with Examples
2報(bào)價(jià)概述Offers with Examples
3還價(jià)概述Counteroffers with Examples
Chapter 17訂單與確認(rèn)Orders and Replies
1格式化訂單Form Order Letters
2訂購(gòu)函Standard Orders Letters
3訂貨確認(rèn)函Replies to Orders
Chapter 18索賠與回復(fù)Claims and Replies
1概述An Overview
2投訴函Complaints
3索賠函Claims
4回復(fù)例信Replies to Complaints and Claims